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Contact Us

By Phone

For account inquiries, questions or to reach a branch or office:

In the lower mainland call 604-517-0100

Outside the lower mainland call toll-free 1-877-506-0100

In Person

Search for branch locations and information

Lost or Stolen Cards

If you know your MemberCard number call toll-free 24/7, 365 days a year 1-866-758-5678 to report a lost, stolen or compromised MemberCard. If you do not know your MemberCard number call 604-517-0100 or toll-free 1-877-506-0100.

For lost or stolen VISA credit cards call 1-800-363-3380

Telephone Banking

For TelExpress Telephone Banking call 604-517-0100 or toll-free 1-877-506-0100 24 hours a day, seven days a week

Online Banking

For access to or questions about Online Banking call 604-517-0100 or toll-free 1-877-506-0100

For after business hours technical support for Online Banking call 1-888-273-3488

ATMs and MemberCards

To order a MemberCard call 604-517-0100 or toll-free 1-877-506-0100

Locate an ATM