Mobile Banking FAQ (this is a public FAQ):
- What is Mobile Banking?
- Will Mobile Banking work on my mobile phone?
- What does it cost to use Mobile Banking?
- I want to sign up now. How do I get started?
- Is my personal information secure in Mobile Banking?
- What if my phone is misplaced, lost or stolen?
- Will Mobile Banking work outside Canada?
- How do I send a text message?
- I have changed carriers and/or have changed phone numbers, will Mobile Banking work?
- Which carriers does Mobile Banking work with?
- What if my mobile carrier isn’t on the list?
What is Mobile Banking?
With Mobile Banking, you can send a text message command from your mobile phone to access your account balance and transaction history You’ll receive a text back with your requested information. Register your phone and start Mobile Banking today!
Will Mobile Banking work on my mobile phone?
Mobile Banking works on all mobile phones that support text messaging. If you experience problems, please check with your mobile carrier (e.g. Telus, Rogers, or Bell).
What does it cost to use Mobile Banking?
Westminster Savings Credit Union does not charge for Mobile Banking at this time, but your mobile carrier charges standard messaging rates for sending or receiving text messages.
I want to sign up now. How do I get started?
Getting started is easy. If you have a mobile phone that supports text messaging and an Online Banking account with Westminster Savings Credit Union.
- Log in to Online Banking.
- Register your mobile phone
- You can then text any mobile banking command to your shortcode and receive a text message back with your banking information.
Don't have an Online Banking account? Just call 604-517-0100 to get started today.
Is my personal information secure in Mobile Banking?
Mobile Banking is as secure as online banking. Your mobile banking preferences can only be changed in online banking, and account numbers and personal information are never included in the text messages.
What if my phone is misplaced, lost or stolen?
If you have temporarily misplaced your mobile phone (e.g. you left it at work), you can disable Mobile Banking temporarily from the Mobile Banking Preferences page in online banking. You re- enable the feature when you locate your phone.
If your phone was lost or stolen, go to the Mobile Banking Preferences page within online banking and delete it immediately. You should also follow your carrier’s recommendations for reporting lost or stolen phones.
Will Mobile Banking work outside Canada?
Mobile Banking is only designed to work on phones from a Canadian carrier, on a Canadian network. However the service may still work if your carrier has a roaming agreement with a foreign carrier.
How do I send a text message?
Please refer to you owner's manual for your mobile phone on how to send a text message or contact your carrier on how to obtain an owner's manual.
I have changed carriers and/or have changed phone numbers, will Mobile Banking work?
As a security precaution, Mobile Banking will automatically set your phone to Disabled status if you change your carrier or phone number. Please text “help” to your short code and you will receive instructions on enabling your phone.
Which carriers does Mobile Banking work with?
The following carriers support Mobile Banking:
- PC Mobile (President’s Choice)
What if my mobile carrier isn’t on the list?
If your carrier is not listed, it may not support Mobile Banking. Some mobile service providers, such as 7-Eleven SpeakOut™ Wireless and Petro-Canada Mobility, do not support this feature. Please check with your mobile carrier or provider if you are unsure if they support Mobile Banking.