Cyber Security Best Practices

Your security is our top priority. With social media, online shopping and web-based applications being used so widely, how do you ensure your online experience is as secure as possible?

Keep your eyes open for potential scams related to the coronavirus pandemic during these times. Below are some examples of the types of things that someone could receive and should be cautious of:

  1. Emails that appear to be from organizations such as the Centers for Disease Control and Prevention (CDC), or the World Health Organization (WHO). In many situations, fraudsters have crafted emails that appear to come from these sources, but they actually contain malicious phishing links or dangerous attachments. Only open emails from reliable sources.
  2. Emails that ask for charitable donations for studies, doctors, or victims that have been affected by the COVID-19 Coronavirus. Fraudsters often create fake charity emails during times when the public are facing crisis situations like natural disasters, or health scares such as COVID-19.
  3. Emails that claim to have a "new" or "updated" list of cases of Coronavirus in your area. These emails could contain dangerous links and information designed to scare you into clicking on the link.

What can you do?

Remain cautious, and always remember the following to protect yourself from scams like this:

  • Never click on links or download attachments from an email that you weren’t expecting.
  • If you receive a suspicious email that appears to come from an official organization such as the WHO or CDC, report the email to the official organization through their website.
  • If you want to make a charitable donation, go to the charity's official website of your choice to submit your payment. Type the charity’s web address in your browser instead of clicking on any links in emails, or other messages.

As a reminder, we advise all of our members to be alert of suspicious activity online. Please always remember to use safe internet and email practices. Your security remains our top priority during these times and we encourage all members to review our cyber security best practices to ensure you stay protected.

Set up Banking Alerts

Banking Alerts can be a helpful feature for monitoring activity in your account. Get peace of mind by receiving an email or text message each time certain activities occur.

Online Banking Learn how to get started with alerts.

S.A.F.E - Cornerstones to internet security

These four safety cornerstones can help to keep your information secure. Watch this video to learn more about the SAFE technique for keeping yourself safe online.


S – Secure passwords
A – Always type web addresses or use a safe bookmark (i.e. do not follow email links to login screens)
F – Financial information should only be shared on a secure home WiFi only.
E – Enable and Install updates and patches for software from reputable sites

Learn about keeping yourself safe online with these helpful TELUS Wise Digital Safety Tips

SHADY - Approach to email security

Learn about Phishing and Smishing and how the SHADY technique can help you protect your personal information from email fraud.


S – Secret (discuss personal information verbally, or use secure methods)
H – Hover over a link before clicking it to get the source details.
A – Attachments should not be clicked if you are not expecting them.
D – Difficult passwords help prevent people from hacking your accounts.
Y – You should ask yourself whenever you get an email, was I expecting this?

Learn how to recognize fishy emails with these helpful TELUS Wise Email Safety Tips