Fraud Alerts

Westminster Savings receives alerts about fraud attempts from our employees, our members, the police and other financial institutions.


August, 2008: Fraudulent email claims to have debited your account

Some members may have received an email claiming that a payment has been made from their account to Carrington Mortgage Services LLC.

Typically this email notes that a payment between $8,000.00 and $9,000.00 has been made from your account. The email invites the member to download an attachment to see information regarding this payment.

Members are advised that this email is fraudulent and that the attachment may contain a virus.

What to do:

Members are advised to delete the email immediately, without opening the attachment.

For more information about this threat or your account phone the Member Service Centre at 604-517-0100. For more information online regarding our security - and what you can do to protect yourself - visit our online Security and Privacy Centre.


January, 2008: Protect Yourself from the silentbanker trojan virus

Recent news reports about a new virus may cause you to be concerned about the security of your account information. A computer infected by the so-called silentbanker trojan virus can permit thieves to monitor your behaviour and, potentially, perform unauthorized transactions in Online Banking services and other transactional websites. This virus can be installed on your computer without your knowledge when you open email attachments or visit discreditable websites.

Westminster Savings Credit Union uses robust security in our Online Banking environment because our top priority is always to protect your personal and account information. With the addition of our new login security features you can be confident that Westminster Savings uses industry-leading security features in Online Banking to help guard your privacy.

What to do:

You have the most important part to play in protecting your computer from new trojan viruses like silentbanker:

  • Be sure to use a firewall and up-to-date anti-virus software;
  • Always make sure that you have taken advantage of any recent security updates from your computer and software manufacturer (silentbanker affects only computers using Microsoft software: visit theMicrosoft Security At Home site for resources for protecting your computer);
  • Check your accounts regularly to make sure that you know what is coming and leaving your accounts.

If you believe that you have been the target or victim of the silentbanker trojan virus - or any other unauthorized access to your accounts - contact us immediately at 604-517-0100.


November, 2007: Citifinancial Certified Cheque / Lottery Fraud

Westminster Savings has been made aware of a fraud involving what appears to be certified or official cheques from Westminster Savings. These cheques are often accompanied by a letter on Citifinancial letterhead entitled "Award Claim Notification" suggesting that the recipient has won a large cash prize and needs to deposit the cheque immediately. The recipient may be asked to contact an agent about this matter.

How this fraud attempt works:

The recipient is told to deposit the fake Westminster Savings certified cheque into his or her account and to immediately withdraw funds from the same account (supposedly to pay "processing fees" for the processing of their winnings). The recipient is told to send these funds immediately to the fraud perpetrator as a Moneygram Wire Transfer. When the certified cheque is found to be fake the recipient is "on the hook" for the amount of the cheque, while having sent real funds to the fraud perpetrator.

What to do:

Do not attempt to deposit the cheque, send funds to the agent or contact the agent noted on the letter. Instead, immediately contact your financial institution or call the Westminster Savings Member Service Centre at 604-517-0100 (toll free outside the lower mainland at 1-877-506-0100 ).

For more information about this threat or your account phone the Member Service Centre at 604-517-0100. For more information online regarding our security - and what you can do to protect yourself - visit our online Security and Privacy Centre.

 

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If You Are A Target Or Victim

If you are the target or victim of an identity theft or fraud attempt we can help. Read more.