Things are starting to look a little different, but the way you bank remains the same.
We have a new look and a new promise, learn more at You will continue to bank as you always have for now, using the same banking information, mobile apps and other services.

Frequently Asked Questions

Frequently Asked Questions

Will I still be able to access my funds and/or my accounts in the event that branches have to close down? Expand/Collapse

  • Yes. Plans are in place to continue delivering banking services and financial advice to our members. This includes access to funds and/or accounts regardless of whether there are temporary branch closures or not due to the COVID-19 situation.
  • There is continued access to funds through online banking, mobile banking, telephone banking, the Member Service Centre and ATMs. See tips below on how to use these banking services if needed.

What do I do if I have concerns around my financial situation as a result of the COVID-19 pandemic? Expand/Collapse

  • What if I can’t make my mortgage or loan payment?
    • We're committed to supporting our members through this difficult time and have introduced an interim relief program that includes options for members to defer lending payments. Please complete this form to get more information if you have been directly impacted by the COVID 19 outbreak.
  • What if I can't pay my bills?
    • Many service providers such as BC Hydro, Fortis Gas, ICBC (and others) have payment relief programs in place. Contact them directly and ask about any flexible payment options they may be able to provide.
  • The federal government has extended the filing deadline for the 2020 tax season.
    • Canadians will have until June 1, 2020 to submit their tax return to CRA.
    • Deadline to pay off any outstanding balances interest-free is extended until July 31, 2020. You can learn more here.

How can I protect myself during these trying times? Expand/Collapse

  • We advise all of our members to be alert of suspicious activity online. Please always remember to use safe internet and email practices. Your security remains our top priority during these times and we encourage all members to review our cyber security best practices to ensure you stay protected.

What if I don’t know how to use online banking or mobile banking? Expand/Collapse

  • Learn more about how to use online banking here . We have detailed steps on many of our daily transactions including paying bills, viewing account balances, remote cheque deposit capture (called Deposit Anywhere) and transferring funds.
  • Learn how to use mobile banking here. Learn how to download the mobile app on your mobile device and review our Frequently Asked Questions to help get you started.
  • If you need additional support, contact the Member Service Centre and our agents can assist you with any of these processes.

Introduction to Online Banking

Contact Us

Please contact us directly for any questions or concerns:

Contact us online

Call 604-517-0100 or toll-free at 1-877-506-0100.

Visit a branch near you.