Contact Us
Get the information you need to speak to us by phone, online or in person.
Credit Union
By Phone
For account inquiries, questions or to reach a branch or office:
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In the lower mainland call 604-517-0100
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Outside the lower mainland call toll-free within North America 1-877-506-0100
Lost or Stolen Cards
- If you know your MEMBER CARD® number call toll-free 24/7, 365 days a year 1-888-277-1043 to report a lost, stolen or compromised MEMBER CARD®. If you do not know your MEMBER CARD® number call 604-517-0100 or toll-free 1-877-506-0100.
- For lost or stolen VISA credit cards call 1-855-341-4643
Online
- Secure contact form
- Change your address (login required)
- Order cheques (login required)
In Person
Telephone Banking
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For TelExpress Telephone Banking call 604-517-0100 or toll-free within North America1-877-506-0100. 24 hours a day, seven days a week
Online Banking
- For access to or questions about Online Banking call 604-517-0100 or toll-free within North America 1-877-506-0100.
- For after business hours technical support for Online Banking call 1-888-273-3488
ATMs and MEMBER CARD® debit cards
- To order a MEMBER CARD® call 604-517-0100 or toll-free within North America 1-877-506-0100.
- Locate an ATM
Leasing
WS Leasing
- Phone: 604-528-3802
- Website: www.wsleasing.ca
Mercado Capital Corporation
- Phone: 1-877-676-6966
- Website: www.mercadocapital.com
VISA
VISA Collabria
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By Phone:
- From Canada: 1-855-341-4643
- Website:
