Security Features When You Log In
We are enhancing the way you log-in to online banking
2-Step Verification has been released.
An added layer of security to your online banking experience.
Logging in to online banking will look a little different, learn about the new experience. ►
What is 2-Step Verification?
2-Step Verification adds an extra layer of security to protect you and your account in case your password is ever stolen. In addition to entering your password, a one-time use verification code will be sent by SMS text message or email to the registered mobile phone number or email address associated with your online banking account.
The code must be entered and submitted for confirmation to access your account online. This new feature will replace the security questions you have been accustomed to answering and will not be required at every log-in.
What do you need to do?
- Log-in to your online banking account
- Complete the Enable 2-Step Verification enrollment screen
- Enter your preferred email address or mobile phone number to receive your verification code
- Enter the verification code sent to you by SMS text message or email (this code will expire after 10 minutes)
Note: If available, we recommend using a mobile phone number for the verification process. If you opt to use an e-mail address, please ensure you check your junk mail for verification emails.
If you currently have Touch/Face ID, QuickView enabled, or use the “Remember Me” option during log in, you will need to re-configured these settings after setting up 2-Step Verification.
At any point after your initial enrollment, you can edit your mobile phone number or email address used to receive the 2-Step Verification code.
Why are we introducing 2-Step Verification?
We are committed to providing you with a safe and protected online banking experience. 2-Step Verification is a great way to reduce fraud risks and further secure all your user accounts.
Other Security Features
A Confidential Personal Access Code (PAC)
When you sign up for Online Banking you will be assigned a temporary personal access code (PAC). Using your MEMBER CARD® and your temporary PAC, you will set up your security questions when you first log in.
Protect your accounts: To ensure your PAC is as secure as possible, avoid using simple patterns and easy-to-guess numbers (e.g. 11111, 123456 or birth dates, phone numbers, or addresses.) You can change your Personal Access Code (PAC) any time in Online Banking by completing the following steps:
- Login to Online Banking.
- Select “Profile & Preferences” in the left column.
- Under Preferences select “Change Personal Access Code”.
Set up Banking Alerts: Banking Alerts can be a helpful feature for monitoring activity in your account. Get peace of mind by receiving an email or text message each time certain activities occur. Learn how to get started with alerts.
Temporary lockdowns: Some of our security safeguards may result in temporarily locking down your online banking. This is both normal and a common industry practice that ensures only authorized use. If this happens, please contact our Member Service Centre at 604-517-0100 (toll-free at 1-877-506-0100), or visit a branch and our staff will help you with this.
Frequently Asked Questions
Yes. During their initial enrollment, you can register only one of either a mobile phone number or an email address to receive 2-Step Verification notifications. After enrollment you can update your contact information from the Profiles and Preferences screen options, to add the second notification channel.
No. During each authentication where you have multiple notification channels registered, you will be presented with a Select Verification Method screen and must select which channel (SMS or email) you wish to be notified through.
No. Any login assessed as high-risk will be subject to 2-Step Verification authentications, regardless of the device being used to log in from.
The verification code is valid for 10 minutes from the time it is generated. If you enter and submit after that time, you will receive an error message. If you receive an error message, refresh your page and start the process again.
Continue to online banking
If you have a MEMBER CARD® and a personal access code (PAC) you can log in to Online Banking now.
