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Security Features When You Log In

Please note:

Our Member Service Centre is experiencing higher-than-normal call volumes. We apologize for the delay. We are doing our best to answer or return your call as quickly as possible. Alternatively, you can visit any of our branches between 9:30 AM and 3 PM on Saturday if you require help setting a new password.

The Member Service Centre will also be open from 9 a.m. to 4 p.m. on Saturday.

New password enhancements are here!

We’ve made security enhancements to our online banking login system as of March 27 we'll require you to update your Personal Access Code (PAC).

The new PAC requirements are as follows:

  • New PAC must be between 11-30 alphanumeric characters
  • Consider using a phrase as your password to help with memory recall
  • Must contain at least one lowercase and one uppercase letter, one number and one of the following special characters: ! @ # $ ( ) - / \ | , . :
  • Avoid using simple patterns or easy-to-guess numbers (e.g. 11111, 123456 or birth dates, phone numbers, or addresses)
  • For added security, ensure your new PAC is unique to online banking and not used for other websites
  • If you have forgotten your PAC you can use the new Forgot your PAC feature to reset your password (desktop only).

For those who use telephone banking, when you call into the system on or after March 27th, you will be prompted to create a new password. The new password must be 8 digits and cannot contain simple patterns like 12345678 or eight of the same number.


A strong Personal Access Code: Members who bank online should change their Personal Access Code (PAC) frequently, by using the maximum allowable number of characters for their PAC, and by avoiding using simple number patterns, birth dates, phone numbers or addresses. You should also change your security questions frequently. You can also set up alerts about any online activity related to your account. These are easy steps that any member can take to further safeguard their accounts.

reCAPTCHA: The reCAPTCHA system is designed to establish whether a computer user is human or a robot. You may be presented with a series of pictures that you will need to identify to gain access to your online banking account.

WSCU uses reCAPTCHA on its website and for the delivery of services to you. Your use of reCAPTCHA is subject to the Google Privacy Policy and Terms of Service.

Temporary lockdowns: Some of our security safeguards may result in temporarily locking down your online banking. This is both normal and a common industry practice that ensures only authorized use. If this happens, please contact our Member Service Centre at 604-517-0100 (toll-free at 1-877-506-0100), or visit a branch and our staff will help you with this.

To use Online Banking you must:

  • Enter your MEMBER CARD® number
  • Set up security questions
  • Enter a confidential Personal Access Code (PAC)

Once you've completed the simple one-time set up process, you can log in to Online Banking with two clicks of your mouse right from our homepage.

Use Your MEMBER CARD® to Log In

We've filled in the first eight numbers of your MEMBER CARD® for you already: just fill in the rest and click the Login button.

Use the Add A Memorized Card feature to save your MEMBER CARD® number on your computer so that you don't need to enter the number each time you log in.

Three Personal Security Questions

The first time that you log in to Online Banking you will be asked to select three personal security questions and to enter the answers to these questions. These are questions that only you may know the answer to, and they further protect your accounts from being compromised.

If you're using a computer that an unauthorized user can't access you can permanently register this computer to skip the security question when you log in. Only do this on computers that you can trust, and not on publicly accessible computers.

A Confidential Personal Access Code (PAC)

When you sign up for Online Banking you will be assigned a temporary personal access code (PAC). Using your MEMBER CARD® and your temporary PAC, you will set up your security questions when you first log in.

You can change your Personal Access Code (PAC) any time in Online Banking by completing the following steps:

Protect your accounts

  1. Login to Online Banking.
  2. Select “Profile & Preferences” in the left column.
  3. Under Preferences select “Change Personal Access Code”.

Important Note: As stated above, to ensure your PAC is as secure as possible, avoid using simple patterns and easy-to-guess numbers (e.g. 11111, 123456 or birth dates, phone numbers, or addresses.)

Touch ID (WSCU mobile app - Apple devices only)

You can now login to your online banking using your fingerprint on Apple devices.

  1. Ensure you have an iOS device with a Touch ID sensor and the latest version of the WSCU mobile app.
  2. Open the WSCU mobile app, go to “Settings” > “Touch ID”
  3. Toggle the “Use Touch Login” setting to the on position
  4. You will be asked to approve a security agreement and enter your PAC an additional time
  5. Enjoy easy login access to your online banking!

After setting up Touch ID you should be prompted to use Touch ID at each login. If you wish to turn off this feature, simply go to “Settings” > “Touch ID” in the WSCU mobile app and toggle “Use Touch Login” to the off position.


If you have a MEMBER CARD® and a personal access code (PAC) you can log in to Online Banking now.

 

For more information