Logging In

Logging in to Online Banking is quick, easy and secure.

Step 1: Enter your MEMBER CARD® number

Most people enter their MEMBER CARD® number in the Login to Online Banking area on our homepage.

If you're on any other page on our site just click the Login to Online Banking button near the top right hand corner and enter your MEMBER CARD® number.

And we have a special page used just for logging in when you click the Online Banking link at the top of the site.

Any one of these methods does the same thing: they let you start to log in to Online Banking!

Act Now! Log in to Online Banking now

Tip!If you don't have a MEMBER CARD®, phone our Member Service Centre at 604-517-0100 and we'll send one to you free of charge in the mail or visit your nearest branch to pick one up immediately.

Step 2: Enter your confidential security information

You will need to enter:

  • The answer to a personalized security question* - you select the questions and answers when you log in for the first time, so only you'll know the answers.
  • A confidential personal access code (PAC) - a code that we'll assign to you when you become a member (and you can change at any time in Online Banking).

* If you're at a computer you can trust - for instance, your home computer that only you or your family have access to - you can set your computer to skip this step.

Read more about the security features when you log in.

Tip!If you don't have a Personal Access Code phone our Member Service Centre at 604-517-0100 and we'll provide you with one right away on the phone, or visit your nearest branch.

 

 

 

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Member Service Centre Hours

Monday to Friday 8 am - 8 pm


Saturday 9 am - 4 pm


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