Banking Alerts

About Banking Alerts

The Alerts feature allows you to receive email or text message notifications when various activities occur in your accounts.

You can select Balance, Activity, and Payment Alerts to better manage your finances and budget.

You can also select Security Alerts to provide an additional layer of protection and confidence in Online Banking as the alerts allow you to quickly detect possible fraud and notify Westminster Savings.

The Alerts feature is designed to help you achieve better balance by enabling you to better understand your finances and cash flow, organize your money and ensure that you have maximum control over your financial situation.

While balance and account information can be viewed on the Alerts message, no personal information, account numbers or any data that could be used to identify accounts or members can be retrieved, which ensures a high level of security for members.

How to get started with Alerts

  1. Log in to Online Banking. Learn more.
  2. Click on Messages and Alerts, and then click on Get Started Today.
  3. Select the alerts you would like to receive.

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Types of Alerts

Security Alerts

New Bill Payment Vendor Is Added

How does the alert work?
Member is notified when a new bill payment vendor is added to their account through Online Banking.

This alert notifies members that they have set up a new payment vendor or that an unauthorized user has made the change.

Personal Access Code (PAC) Is Changed

How does the alert work?
Member is notified when their online PAC has been changed through Online Banking.

This alert notifies members that they have either changed their PAC or that an unauthorized user has made the change.

Online Banking Access Is Locked Due to Incorrect Security Questions

How does the alert work?
Member is notified when Online Banking has been locked after 3 incorrect answers to their security question.

This alert notifies members when their Online Banking has been locked because someone has entered an incorrect answer to the security question exceeding the maximum three attempts.

Account Balance and Activity Alerts

Tell Me My Balance

How does the alert work?
Member is notified of available account balance or current account balance (determined by member at set up time). Member can also specify which account and choose the frequency of alert.

Why should a member sign up for this alert?
This alert notifies members of their balance and may flag any unauthorized activity.

My Balance Is Below...

How does the alert work?
Member is notified if available account balance or current account balance drops below a specified amount.

Why should a member sign up for this alert?
This alert allows members to better manage their accounts and finances.

A Deposit Has Been Made

How does the alert work?
Member is notified if a deposit above a specified amount was made to account.

Why should a member sign up for this alert?
This alert allows members to better manage their accounts and finances.

A Withdrawal Has Been Made

How does the alert work?
Member is notified if a withdrawal above a specified amount has occurred.

Why should a member sign up for this alert?
This alert allows members to better manage their accounts and finances and may flag any unauthorized activity.

Insufficient Funds in Your Account

How does the alert work?
Member is notified if account becomes overdrawn if no line of credit is attached to account or exceeds the LOC if one is attached.

Why should a member sign up for this alert?
This alert allows members to better manage their accounts and finances.

Bill Payment and Transfer Alerts

A Scheduled Bill Payment Has Failed

How does the alert work?
Member is notified if their future-dated or recurring bill payment fails.

Why should a member sign up for this alert?
This alert allows members to better manage their accounts and finances

A Scheduled Transfer Has Failed

How does the alert work?
Member is notified if their future-dated transfer fails.

Why should a member sign up for this alert?
This alert allows members to better manage their accounts and finances.

Member Services Alerts

A New Message Has Been Sent To You In Online Banking

How does the alert work?
Member is notified when a new personal message is waiting in Online Banking.

Why should a member sign up for this alert?
This alert notifies members that they have a message waiting without having to sign into Online Banking.

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Frequently Asked Questions

When are Account Balance alerts sent out?

Daily balance alerts are sent out at 5:00 am. A member’s first weekly balance alert will be sent out within 24 hours of initial set-up and continue on a weekly basis. Monthly alerts are sent out on the last day of the month at 5:00 am.

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Why do I see two CHQ0’s?

For alerts on multiple accounts, if account 1 has a Chequing 0 and account 2 has a Chequing 0, both will default to the same name. To change this, click Manage Alerts Contacts and Mobile Nicknames, click Set Nickname and rename the applicable account with a new nickname.

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Why isn’t my mobile phone carrier listed in the carrier option dropdown menu?

Some discount carriers do not offer short code program functionality on their mobile phones. Unfortunately this is out of Westminster Savings control and is limited by the carrier.

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How do I unsubscribe from an alert?

Log in to Online Banking and select Manage Alerts. Click on the Active Alert that you no longer wish to receive and click Delete.

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Who should I contact if I notice an unauthorized withdrawal on my account?

Contact Westminster Savings at 604-517-0100 or toll-free 1-877-506-0100. After hours, call 1-866-758-5678.

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