Things are starting to look a little different, but the way you bank remains the same.
We have a new look and a new promise, learn more at You will continue to bank as you always have for now, using the same banking information, mobile apps and other services.

Contact Us

Get the information you need to speak to us by phone, online or in person.

Credit Union

By Phone

For account inquiries, questions or to reach a branch or office:

Lost or Stolen Cards

  • If you know your MEMBER CARD® number call toll-free 24/7, 365 days a year 1-888-277-1043 to report a lost, stolen or compromised MEMBER CARD®. If you do not know your MEMBER CARD® number call 604-517-0100 or toll-free 1-877-506-0100.
  • For lost or stolen VISA credit cards call 1-855-341-4643


In Person

Telephone Banking

  • For TelExpress Telephone Banking call 604-517-0100 or toll-free within North America1-877-506-0100. 24 hours a day, seven days a week

Online Banking

  • For access to or questions about Online Banking call 604-517-0100 or toll-free within North America 1-877-506-0100.
  • For after business hours technical support for Online Banking call 1-888-273-3488

ATMs and MEMBER CARD® debit cards



WS Leasing

Mercado Capital Corporation


VISA Collabria

  • By Phone:
    • From Canada: 1-855-341-4643
  • Website:


Apply Online:

Ways to bank